Lesson

Build relationships across all levels of State authorities to ensure policy implementation

Relationship building with State agencies must take place at different levels. While the grantee focused its advocacy activities on the high-level officials responsible for making policy decisions, it is equally important to work with staff of lower hierarchy given the important role they play in implementing policy. That is, enhanced trust and coordination with the lower level staff who work on identity registration processes on a daily basis helped facilitate the review process and improve the overall treatment of the community members.