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When people are encouraged to claim their rights and entitlements, there is a risk that they will not be successful or that the services they are seeking will not materialize, and this risk must be taken into account. It is inevitable that not all those who apply for government schemes and entitlements will receive them and it is also possible that promised services may not materialize, or that louder voices may prevail. In order to mitigate negative examples they may see, put in place an active process for sharing success stories.